If your order is completed successfully, we will send you an "Order completion email (automatically sent)" to the email address you received when you placed your order.

If you do not receive the email, please check your spam mailbox. If you use various carrier emails (such as ezweb/softbank/au/docomo), the carrier may block the email and may not receive the email, so be sure to "be sure to" set the following email permission to receive the email address in advance.

Automatically sent email address: (info@veralumina.com)

Also, if you register your account in advance, you can check your order status on the My Page on the site.

*It may take some time to send an email.

*If you have specified your email address incorrectly, please contact us using the inquiry form.

*If you have registered an account, you can also check your order history on the account page.

Due to the specifications of the order system, it is not possible to change the contents of the order once it has been confirmed. (We can handle this if you contact us immediately after placing your order.)

If you would like to exchange for a different size or color after completing your order, you will need to cancel your order and purchase the product you want again.

If you would like to cancel, please contact us using the inquiry form or chat.

*Please note that the product may be sold out before you place your order again.

*We may not be able to accept order cancellations depending on the item you order, such as items that cannot be canceled.

Please check our refund policy.

Due to the specifications of the ordering system, partial cancellation of ordered items is not possible.

The item will be reserved upon completion of your order, and the item will not be available if it is added to your cart. Thank you for your understanding.

We can change the shipping address before the product is shipped.

Please fill in the changed shipping address information as follows and contact us using the inquiry form.

*Please be sure to enter the relevant order number in the "Order Number" section of the inquiry form.

We will check the shipping status of the product after receiving your inquiry.

Depending on the timing, it may be impossible to make changes as product shipping is progressing.

Please check the shipping company and shipping number (tracking number) listed in the order completion email and request the delivery address to the delivery company's sales counter.

■Regular product sold

Products will be shipped within 3 to 7 business days (excluding Saturdays, Sundays, and holidays) from the day after your order is confirmed.

From shipping to arrival

Regular delivery: 5-7 business days

*Please note that this does not include the day of your order.

*Depending on the timing of your payment, we may confirm your payment on the next business day. Thank you for your understanding.

*If a defect is found in the product, the brand will exchange it with a good product, so in that case there may be a delay in delivery. Thank you for your understanding.

■Multiple purchases

We will ship the product together as much as possible, but the delivery date will vary depending on the manufacturer's situation.

*Delivery may be delayed due to production circumstances. Thank you for your understanding.

■Delivery Notes: We are open on weekdays, excluding weekends and holidays.

Please note that we do not ship products outside of business hours.

- Regarding temporary closures during Obon, Golden Week, and the New Year holidays, we will inform you on the website's top and on social media each time.

・Since this is an international airmail, you cannot specify the delivery date. Only express delivery is available if you wish to specify a delivery date.

・We will send you an email notifying you of the shipping process once the shipping process is completed.

-We cannot control the arrival date of regular flights as they follow the delivery schedule of each delivery company. In addition, in the event of a delay in delivery, we cannot guarantee any guarantees, so if there is a fixed date for wearing, please be sure to contact us before placing your order and use express delivery.

- Due to road traffic conditions or disasters, the arrival date may vary. In addition, it may take some time to deliver to remote islands.

- Please check that there are no missing entries such as the address, building name, and room number. Please note that we cannot accept redelivery or refunds if we are unable to contact you due to incomplete address after shipping.

We ship items within 7 business days after your order is completed or after payment is confirmed, but the delivery date may vary depending on the manufacturer's situation.

*If you purchase multiple items, we will ship them together with items with slow shipping.

Due to the specifications of our order system, products are shipped according to your order number.

We cannot send items with different order numbers together. Thank you for your understanding.

Customers who purchase over 30,000 yen will receive free shipping worldwide.

The regular shipping fee is 800 yen.

Shipping costs to all other countries other than Japan are 3,000 yen.

In addition, shipping to remote islands may be cancelled depending on the number of items ordered. (Applicable only in Japan)

You cannot specify a date and time at the time of order. If you would like to specify a date and time, please check the shipping number (tracking number) listed in the shipping completion email and contact the delivery company yourself.

Usually, your package can be tracked within 5-7 business days from the time of delivery notification.

Depending on the situation of airmail, it may take around 1-2 days.

Payment can be made using various credit cards, Paypal, Apple Pay, Google Pay, and later payments.

Please refer to the following for each payment method.

■Credit card payment (Shop Pay)

VISA / Master card / AMEX / JCB is available.

■Apple Pay / Google Pay / Paypal

You can pay using the credit card information registered for each service.

■Payment after payment (Paid)

No credit cards are required, so you can shop using just your email address and mobile number. Multiple purchases can be made in bulk by the 10th of the following month.

If you register for Paydy Plus for free, you can use features such as three-time payments with no installment fees* and monthly budget settings.

Also, if you register with PayDPlus, the amount that can be paid out will be increased from normal.

*Deployment fees are free only for direct debit and bank transfer.

**If you pay three or more times, you will need to register when using the service for the first time. Additionally, it can only be used if the amount per session is 3,000 yen or more.

■Credit card payment / PayPay / Amazon Payment is completed at the same time as your order.

If you have not received your order completion email and are unsure whether your order has been completed correctly, please contact us using the inquiry form.

■After payment is completed, Paidy will automatically send you an email with an email. The following is Paidy's email address, so we would appreciate it if you could set up your reception permission in advance.

noreply@paidy.com

Due to the specifications of the ordering system, it is not possible to change the payment method once it has been confirmed.

Thank you for your understanding. If you would like to change to a different payment method after your order is completed, you will need to cancel your order and purchase the product you want again.

*Please note that the product may be sold out before you place your order again.

*We may not be able to accept order cancellations depending on the item you order, such as items that cannot be canceled.

■Credit card/Amazon Pay will be charged when your order is confirmed.

■Payment (Paydy) You can pay the following month or later at a convenience store or bank.

If you choose any payment method, due to the specifications of the payment system, the price will be paid for each order number.

Please note that if you pay in bulk, we will not be able to perform a smooth payment confirmation process.

Due to the specifications of the ordering system, we cannot accept changes to the billing address, address, or phone number. Thank you for your understanding.

Payment (Paid) is a service that allows you to easily make payments using only your email address and mobile phone number without the hassle of pre-registration. The payment can be paid at convenience stores or banks the following month or later.

*Last payments will be provided by Paidy. For more information, please refer to Paidy's help.

*An email regarding payment will be sent below. We would appreciate your support beforehand using your email address.

noreply@paidy.com

■ Regarding invoices, the amount invoice will be confirmed at the end of the month of your order, and the invoice will be issued on the 1st of the following month.

The payment date is the 10th of the issue month. Information on details such as the billing amount and payment method will be sent via email and SMS (short message) by the 3rd of the month following the order month. [For bank transfer or payments made by convenience store] The payment deadline is from the 1st of the month following the order month to the 10th of the payment date.

In addition, the confirmed billing amount can be checked on your usage history "myPaidy" from the payy website. [If you pay by direct debit] The item will be automatically debited on the 12th of the month following the order. However, this does not apply to the New Year holidays and long holidays.

If the financial institution is closed, it will be the next business day.

■About 3-time payments By upgrading to Paidy Plus from the Paidy app, you can choose to pay three times for orders over 3,000 yen per session.

For more information, please refer to the Paidy Help.

*Depending on your order status, it may not be possible to use the service. Thank you for your understanding.

Payment will start from the month after the order date.

Please check "myPaidy" or the monthly invoice for payment statements. If you choose to pay in three sessions, a separate review will be required. Depending on the results of the examination, you may not be able to pay in three sessions. In that case, the service will be switched to lump sum payment.

If you would like to return the product, please apply for a return or exchange using the "Contact Form."

Once you have completed your application, we will provide you with instructions on how to return or exchange it.

However, we cannot accept returns or exchanges if the refund policy applies. Thank you for your understanding.

Please note that the customer will be responsible for the shipping costs for returns and exchanges. Please refer to our refund policy for conditions that cannot be returned or exchanged.

The refund method will vary depending on the payment method specified when placing your order. Please refer to the following.

■Credit card payment The credit card company will process the refund.

Depending on the card you are using, it may take up to two months for the actual refund, so if you have any questions about the timing of your refund or the amount listed on your statement, please contact the card company's support desk.

■Paidy

The claim for the product price will be cancelled.

The amount of the return will be reflected in your Paidy balance after you receive a notification of return or cancellation.

If you continue to use Paidy, it will automatically be used for Paidy use the following month or later, but if you have not used it for three months, you will receive a contact from Paidy.

If you would like a refund regardless of the period of use, please contact Paidy Customer Support.

Paidy Customer Support Contact Form

0120-971-918 (No calls, weekdays 10:00-18:00)

■Bank transfer/convenience store payment (Currently you cannot choose to transfer/convenience store payment.)

We will refund your money by bank transfer based on the account information provided by our customers.

There is no specification of the delivery company when returning the product. Please be sure to send this product in a trackable shipping method (how you can keep a copy of the shipping slip in your hands).

*If you wish to send it by mail, please use Yu-Pack or Letter Pack.

The packaging box for returns can be any other box than the one you received.

*When returning items, please be sure to include the attached items that came with the product.

*We cannot be held responsible for any accidents or problems such as damage or loss after the return process.

We pay attention to the quality of our products, but if the product is damaged or dirty, we apologize, but please contact us using the inquiry form within 3 days of receiving the product.

*Even if you believe that the product is defective, it may not be defective due to the characteristics of the product and the sewing process, so we apologize for the inconvenience, but please contact us with the photo data of the problematic parts of the product. We will make a judgment.

*If we cannot exchange due to sales situations, we will refund you.

*After checking the photos of the relevant parts, we cannot accept returns or exchanges for products that we determine that they are frayed or scratched that do not interfere with wearing the item.

If you receive a product that is different from what you ordered, we apologize for the inconvenience, but could you contact us using the inquiry form within 3 days of receiving the product?

A professional will check with you and arrange the correct product as soon as possible.

*If we cannot exchange due to sales situations, we will refund you.

Sizes, colors, or other products cannot be exchanged according to customer convenience.

If you would like to exchange for a different size or color after confirming your order, you will need to cancel your order and purchase the product you want again.

In the event of a defective product, if you receive a defective product, we will accept returns or exchanges.

We apologize for the inconvenience, but please contact us using the return request form within 3 days of the product's arrival.

*Please contact us with the photo data of the problem areas of the product. *If we cannot exchange due to sales situations, we will refund you.

*After checking the photos of the relevant parts, we cannot accept returns or exchanges for products that we determine that they are frayed or scratched that do not interfere with wearing the item.

When creating a product page, we make every effort to reproduce the actual color by color correction, but the color may appear different depending on your monitor environment and settings.

Also, the color of the product will vary depending on whether you view it indoors under fluorescent lights or outdoors under natural light, so we hope you will take into consideration the shooting environment before viewing it.

Detailed sizes are available on each product page. If there is no mention, please contact us.

Materials are listed in the Material column of each product page.

If there is no mention or you have any questions regarding product details, please contact us in advance.

Basically, most of the products currently available will run out of stock within about a month of publication and will be discontinued.

Many of the products are discontinued after one season or production, so we recommend purchasing the products you are interested in as soon as possible.

Additionally, the listed inventory counts are in sync with the latest inventory counts on the brand, but those with older listing orders are not in sync, so there is a high possibility that they will be out of stock.

In order to continue to maintain a price range that is affordable to customers, we may ship in simple packaging.

Enter the coupon code (discount code) you will use in the "Add coupon code or gift card" field on the payment screen.

After entering this information, press "→" for smartphones and "Apply" for PCs to apply the coupon code.

If the coupon cannot be applied, the following reasons may be possible:

- The half-width and full-width alphanumeric characters are different

- Contains unnecessary characters and spaces

- The coupon has expired

- If you are ordering products that are not eligible for coupons, please use the inquiry form to inform you of the [Coupon Code] and [Product Name of the product you would like to order].

Coupons cannot be applied after your order has been confirmed.

If you cancel an order that uses a coupon, you will not be able to use the same coupon on another order. Thank you for your understanding.

You cannot use multiple coupons for one order.

We apologize, but we are currently unable to accept gift wrapping.

Business hours are from 10:00 to 19:00 on weekdays. We cannot respond to inquiries outside of business hours, such as weekends and holidays.

Thank you for your understanding. In addition, we provide support via email or chat to keep track of our interactions with customers.

Please note that we cannot respond to phone calls.

*Please note that we will notify you on the website's top and social media regarding closures during Obon, Golden Week, and New Year's holidays, so please check.

Contact formPlease contact us.