Privacy Policy

 

Regarding our privacy policy, we will disclose the matters that should be published in accordance with the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003; hereinafter referred to as the "Privacy Information Protection Act") as follows. The terms "personal information, third parties, etc. in this publication are in accordance with the Personal Information Protection Act.
Furthermore, when providing products and services that each of our brands implements, there may be separate regulations regarding the handling of personal information, so please also check these details.

1. Name of the personal information handling business operator and the person in charge of personal information management

Lumina Co., Ltd.

2. Purpose of using personal information

    • (1) The personal information we handle is as follows:
      1. Personal information about you
      • a. Information written on various slips regarding sales operations such as holding, shipping, repair, ordering, etc.
      • b. Information provided in customer cards, surveys, etc.
      • c. Information generated by product purchases, card usage, etc.
      • d. Information generated by web sales
      • e. Information provided by accessing the websites established by our company or our individual brands, such as e-mail newsletters and inquiries forms.
      • f. Other information collected legally by fair means
    • 2. Personal information about business partners
      • a. Information contained in trading account opening documents, contracts, and memorandums
      • b. Other information collected legally by fair means
    • 3. Personal information about shareholders
      • a. Information contained in the shareholders' list
      • b. Other information collected legally by fair means
    • 4. Personal information regarding applicants for recruitment and recruitment activities, internship applicants, and retirees
      • a. Documents submitted at the time of hiring, recruitment or application for an internship, and information contained in the contract or internship agreement at the time of hiring
      • b. Information that occurred during our tenure and information contained in the employment agreement
      • c. Other information collected legally by fair means
    • (2) The purposes for which personal information acquired or held by the Company are used are as follows.
      1. Personal information about you
      • a. For confirmation and inquiries of orders, confirmation and inquiries of product shipment, reply to inquiries, payment procedures, sales processing, product delivery, after-sales service, etc.
      • b. For marketing activities such as market research and other activities for the development and improvement of products and services of our company and our group companies (defined in 3.(3) below). The same applies below).
      • c. To provide various information such as information regarding new products and services from our company and our group companies, information regarding mail order business activities, information about stores, events and events, and sending catalogs and DMs from our company and companies that we deem appropriate.
      • d. In addition to sending a reward for surveys such as surveys that you have cooperated, we also provide information about lost items, and other means to ensure the safety of our customers.
    • 2. Personal information about the transaction
      • a. For related business activities related to sales, purchasing, logistics and other business activities of the Company and its group companies.
      • b. For marketing activities such as market research to improve products and improve services by our company and our group companies.
    • 3. Personal information about shareholders
      • a. To exercise or fulfill the obligations of rights under the Company Act
      • b. For the management and record of the shareholders' meeting
      • c. To provide various conveniences that do not violate laws and regulations from the Company to shareholders
      • d. To implement various measures to facilitate the relationship between shareholders and the Company
      • e. For the management of shareholders, such as creating data based on various laws and regulations.
    • 4. Personal information regarding applicants for recruitment and recruitment activities, internship applicants, and retirees
      • a. For information and communication to applicants for recruitment and recruitment activities (including internship applicants), and for use in connection with other recruitment and recruitment activities.
      • b. To provide information and contact with retired employees, etc.

    3. Provision of personal information to a third party

    • 1. The Company will not provide the personal information of the individual to third parties except in the following cases:
      • a. If you have the consent of the person
      • b. In cases of laws and regulations
      • c. When it is necessary for the protection of a person's life, body or property, and it is difficult to obtain the consent of the person himself.
      • d. When it is particularly necessary to improve public health or promote healthy development of children, and it is difficult to obtain the consent of the individual.
      • e. When it is necessary for a national institution, local government or a person entrusted with it to cooperate in carrying out the affairs stipulated by law, and there is a risk that the execution of the affairs by obtaining the consent of the person in question may interfere with the execution of the affairs.
      • f. When you disclose your personal information to the payment company for identity verification, billing confirmation, and credit investigation at the payment company.

    • 2. The Company may entrust all or part of the handling of personal information to the extent necessary to achieve the purposes of use. In this case, we will responsibly select the contractor and will supervise the contractor as necessary and appropriately, with the management of personal information clearly stated in the content of personal information protection measures entrusted.

    • 3. The Company may jointly use personal information such as the name, address, date of birth, gender, occupation, telephone number, fax number, email address, product purchase history, etc., to the extent necessary to achieve the purpose of use. In this case, we will take responsibility for managing your personal information.
      • a. Our group companies shall be consolidated subsidiaries listed on our website.

    • 4. In connection with the succession of a business due to a merger or other reason, the Company may provide personal information to the business successor.

    4. How to request requests such as disclosure of personal information

      • 1. Definition of "Disclosure of Personal Information, etc."
        • The term "disclosure of personal information, etc." as used herein refers to the disclosure of personal information, notification of the purpose of use, correction, addition, and deletion of personal information, suspension of use, erasure, and suspension of third parties' provisions.
      • 2. Personal information that can be requested, such as disclosure
        • The personal information that is subject to requests is limited to "personal data held" as stipulated in the Personal Information Protection Act.
      • 3. Where to apply for requests for disclosure etc.
        • If you would like to request disclosure of personal information, please contact the respective counter at the company where you registered and provided your personal information (hereinafter referred to as the "registration counter"). If you are unsure about the registration counter, please contact our "Inquiry Counter" listed below to request disclosure or other requests.
      • The contents listed in 4 to 6 below describe the procedures and procedures for requesting a request for disclosure of personal information, etc. at our "Inquiry Counter."
        When requesting a request to the registration counter to disclose personal information, please check with each registration counter and follow the procedures.
      • 2. Personal information that can be requested, such as disclosure
        • The personal information that is subject to requests is limited to "personal data held" as stipulated in the Personal Information Protection Act.
      • 4. Documents and other documents to be submitted when requesting disclosure of personal information etc.
        • a. If you request a request for disclosure of personal information or notification of the purpose of use, we will send you a request for disclosure, etc., so please fill in the necessary information on the request and apply by mail to our "Inquiry Counter." Disclosure and notification of the purpose of use will be sent by posting a document to the address of the person who has been confirmed through each invoice and identity verification document by delivery record mail.
        • b. If you request a request to correct, add, delete personal information, suspend use, erase, or suspend provision of third parties, we will send you an invoice of correction, etc., so please fill in the necessary information on the invoice and apply by mail to our "Inquiry Counter." We will make corrections and other corrections based on each invoice and identity verification documents to the extent that it is confirmed that the information is personal information of the individual. The results of corrections to personal information (including results in failure to make corrections) will be contacted by sending a document by posting the delivery record to the address of the person who has been confirmed using each invoice and identity verification documents. Please note that if you delete, suspend use of your personal information, or stop providing it to a third party, you may not be able to receive the services you are currently using.
        • c. Any invoices and identity verification documents submitted will not be returned. Each invoice will be managed appropriately by us. Our company will dispose of your identity verification documents after a certain period of time has passed.
        • d. In addition, we may contact you or your agent by telephone to confirm the contents of each invoice and identity verification document.
      • 5. Fees for disclosure of personal information, requests for notification of the purpose of use, etc.
        • For disclosure of personal information and notification of the purpose of use, a fee of 500 yen (excluding consumption tax) will be collected for each request. Please note that if you notify us by mail, we may incur additional actual costs. When mailing a request for disclosure, etc., please enclose a stamp worth 540 yen or a flat-rate postal money order.
      • 6. Those who can request disclosure of personal information etc.
        • Those who can request disclosure of personal information, etc., are limited to the individual (the person identified by the personal information subject to disclosure of personal information) and the agent (the person delegated by the individual, or a legal representative such as a custody). When requesting disclosure of personal information, etc., you will need to submit documents to confirm that the person who requested the request is the individual or an agent. Please note that if there is any defect in the submitted documents, we will not be able to respond to requests such as disclosure of personal information.
        • 1. Contents to be confirmed when requesting disclosure of personal information, etc., and necessary confirmation documents etc.
        • a. If the person who requests disclosure of personal information is the person
        • ⇒ Only the verification documents listed in the table below [Identity Verification Documents] to confirm your identity are.
        • b. If the person who requests disclosure of personal information is the agent
        • ⇒ All documents (a) to (c) listed below are required.
        • A. Confirmation documents listed in the table below [Identity Verification Documents] to confirm your identity
        • A. Confirmation documents listed in the table below [Identity Verification Documents] to confirm the agent's own identity
        • C. Confirmation documents listed in the table below [Representative Rights Confirmation Documents] to confirm the existence of the agent's authority
        • [Identity verification documents] (The same applies to the agent's own identity verification documents.)
          Of the documents 1 to 11 below, please prepare one of the following documents: 1 to 4, and two of the following documents: 5 to 11.
        • 1. Copy of your driver's license
          2. Copy of your passport
          3. Copy of the Basic Resident Register Card with Photo
          4. Copy of the alien registration certificate
          5. Copy of various health insurance cards
          6. Copying various pension book
          7. Copying various welfare notebooks
          (Note) However, this applies only to those within the expiration date or currently valid.
          (Note) It is also necessary to be able to confirm your name, address, and date of birth.
          8. Seal registration certificate (Stamped with the seal in the margin)
          9. Copy of family register or abstract
          10. Resident certificate
          11. Certificate of information on the original alien registration form
          (Note) However, this is limited to items that are within 3 months of publication.
        • [Representative Confirmation Document]
        • ■For delegated agents
          Power of attorney by the individual (seal by the individual and attachment of the seal registration certificate for the relevant seal is required).
          ■For legal representatives
          Documents proof of legal right to represent you (such as a copy of the family register or a certificate of registration of the guardian. In the case of a parental authority, it may be a resident certificate or health insurance card with the relationship or dependents displayed).
          (Note) Please note that all the seal registration certificates, family register certificates, guardian registration certificates, and resident registration certificates listed in this table must be within three months of issuance.
    5. Reviewing privacy policy etc. for personal information protection
      • In order to further improve our personal information protection efforts, or to respond to changes in laws and regulations and other norms, we may change the privacy policy, matters made public under the Personal Information Protection Act, procedures such as disclosure, etc. without prior notice.