Refund Policy
*When there is a rush of orders, delivery may be delayed as this product is made to order.
We cannot accept cancellations due to delays, so we appreciate your understanding in advance.
If you plan to wear it, please make your purchase well in advance.
Once the order has been completed and shipped, it is the orderer's responsibility to make sure to receive the package.
If you return the item due to long-term absence or refusal to receive the item after it has been shipped, you will be required to pay the actual round-trip shipping fee and various handling fees.
In addition, if you continue to cancel your order due to long-term absence, refusal to receive it, non-payment of bank transfer, etc., we will decline your order and suspend your use of our store.
[If there is an incorrect delivery or initial defect]
At our store, all products are inspected according to our standards before shipping, but in the unlikely event that the product is delivered incorrectly or is new and unused and has an initial defect, we will exchange it.
We apologize for the inconvenience, butWithin 3 days from the date of product arrivalPlease check the [Special Exchange/Return Policy] and *Notes* below before contacting us.
We will not be able to accept returns for items that have been returned for more than 3 days, so please check the condition of the item as soon as possible after receiving it.
After confirming the item with photos, etc., we will exchange it for a non-defective item.
If the delivered product is found to be defective or the product is different from what you ordered, we will only refund or exchange it for the same product.
[Special exchange/return policy]
We cannot accept returns or exchanges if the following conditions apply.
・Products for which order information cannot be confirmed
・Returns and exchanges due to customer's convenience (color, size, image, etc.)
・Products that have been delivered for more than 3 days
・Products that have been used even once, or that have been repaired, washed, or cleaned
・Products with odors, dirt, or scratches left by the customer
・Roughness in sewing within our standard range
・We cannot accept refunds without contacting us in advance, so please be sure to contact us.
*Note*
- If we are out of stock that can be exchanged, we will repair or return the item.
・We cannot accept packages that have not been confirmed by our store.
・If you choose to pay at a convenience store, etc., please note that the payment fee will not be included in the refund. (*There is no payment fee when using a credit card)
*If we are unable to accept a return due to the condition of the product, we apologize for the inconvenience, but we will either return the product or discard it. note that.
In addition, we will not accept returns or exchanges in the following cases. Thank you for your understanding.
1.About frayed threads
Regarding frayed threads on the product, there is no defect in the product, so please cut the fray with scissors and use the product as is.
2.About the material
If there is no problem with the quality or characteristics of the product, such as a smell or pilling, it is not a defective product and we ask that you continue to use it as is.
3.About the color
The color and texture of the product may appear different depending on your monitor environment.
4.About pants
Depending on the product, the pants may not have button holes. The products we sell in our shop are sold outside of Japan, so whether or not to pierce the button holes varies depending on the culture of the country. Therefore, there are no defects in the product itself. Please make the hole yourself and use it as is. I'm sorry.
5. Regarding damage and wrinkles in packaging materials
Since the item will be shipped from overseas, there may be rare cases where the packaging material may be slightly damaged or soiled during the logistics process until it reaches the customer. In addition, in order to continue to provide products at affordable prices, we may ship them in simple packaging. If the item has wrinkles,There is no defect in the product, so please iron it.