Description based on the Specified Commercial Transactions Act

 

Company Name
Lumina,inc

Business location

Minami 2-jo Higashi 2-chome, Chuo-ku, Sapporo, Hokkaido

English notation

3-1-2 Minami2-johigashi Chuo-ku,Sapporo-shi, Hokkaido
email address info@veralumina.com
Product price
The selling price is the amount shown (indicated price/tax included).

Receiving the product,How to handle returns

With the exception of some products, we can accept returns of ordered products within 5 days after the product arrives to the customer.


*When the product arrives, please check for any defects.

*In the event of a defect, defective product, or product differences due to a delivery error, exchanges/returns are possible.

First: Regarding the exchanging/returnable period

If you contact us within 5 days of receiving the product, we will replace it.

"Returns" will be handled based on the second item below.

*How to contact us

①To contact us, please contact us in the inquiry form within 5 days of receiving the product, fill in your order information, the reason for your wish to return or exchange, and the problems you may have in your email. (Please explain as much as possible in detail.) If the product is defective, please provide the overall view of the returned product and an image of the defective part (please take as clearly as possible, including photo evidence and tags) as an attachment.

②For items that have been received more than 5 days ago, we cannot accept exchanges or returns even if the product is defective. (Please note that we will not accept inquiries after the 5th.)

Regarding exchanges/returns, after we receive your contact, we will inform you of the exchange/return procedure by email, so you will have to return the product within 5 days of notification.

④If the item is returned more than 5 days after we inform you of the exchange/return procedure, we cannot provide a refund. Please be aware of this in advance.

Second: Regarding exchange/return fees

*In either case of exchanges or returns, after the customer returns the product, we will re-ship the new product, and in the event of a return, once the product arrives, we will refund you as soon as we confirm it.

1. exchange

① If there is a defect in our company (defective product, "color, size error" etc.), we will cover all return shipping costs and re-shipping costs. (You will return the item on a cash-on-delivery basis, and we will re-ship the new item on prepaid.

②For exchanges for "due to customer's circumstances (size not fit, image difference, etc.), the customer will be responsible for the return shipping fee, and we will be responsible for the re-shipping fee. (You will return the item with prepaid, and we will re-ship the new item with prepaid)

2. Returns

① "If there is a defect in our company (defective products, product "color, size different" etc.), we will cover the return shipping fee. (You will return the product on a cash-on-delivery basis) and will receive a full refund.

We apologize, but we are unable to accept returns for reasons such as "sizes not fit, different image, different color impressions, mistakes in arrangements, "PC/mobile phone operation errors", delays in arrival, etc.)" due to customer reasons. Thank you for your understanding.


Third: Conditions for non-exchange/returns

1) If you request more than 5 days have passed since the product's delivery date

②If it smells more than the product

*Fake leather products such as VC (polyvinyl chloride) and PU (polyurethane) may have a strong smell due to the nature of the materials.

*Our company will receive the item in a sealed state from the manufacturer, then inspect it and repack it, so there may be some products with a slightly stronger smell than the products in store.

*Please try this as you will hardly notice any unpleasant smells after using it for a few days or drying in the shade.

③If the product tag, price tag, label, etc. are cut off

④ Used or altered, washed or cleaned products

⑤ Products that have been stained by customers when trying on or other things, or products with smells such as cigarettes.


Fourth: Events not recognized as defective products

1) If the buttonhole hole is blocked

*Some products are made overseas, so some of them do not have buttonholes open.

*Some products may have button-mounted position markers. This marker disappears when you put on water. As this is not a defective product, we cannot accept returns or exchanges of products. In addition, cleaning costs will be exempt. (Treatment method: Spray the marker area and dry it. If there are many markers, wash it with water to make it easier to clean.)

②For all-over pattern products sold at this shop, the pattern (pattern) of the actual product may differ from the product sample photo due to the cutting of the fabric. note that.

Required amount other than the product

・Consumption tax: 10% of product price

・Shipping fee: 800 yen nationwide (tax included) excluding remote islands

*Free shipping for customers over 30,000 yen

payment method

・Credit card

(VISA, MASTER, JCB, American Express)
・Apple Pay
・Google Pay
・AmazonPay
・Paypal
・Paidy postpaid
・Rakuten Pay

Payment deadline

・For credit card payments: The payment will be processed upon completion of your order.

・For deferred payment: After the product is delivered, you will receive a billing notification from the payment company.

Product delivery date

We will ship within 3-5 weeks of receiving your delivery request.
*Excluding items that can be shipped on the same day when orders are inundated.


We do not accept any changes, additions, or cancellations to products after your order has been completed.

*If orders are inundated, delivery may be delayed as this is made to order.
We cannot accept cancellations due to delays, so please be aware of this in advance.


 

If you have any questions above, please feel free toContact formPlease contact us from here.